I am so tired of huge companies like McDonald’s when they try to tell me that their franchisees are “independent” and each of the owners “have the authority to make certain operating decisions as they relate to their McDonald’s restaurant operations”, and that’s why I have to expect crappy service at many McDonald’s stores!  That’s their excuse when you complain about issues that you experience at many different McDonald’s stores.  Funny how McDonald’s corporate won’t set policy on things that would allow customers to have consistent expectations when they visit any given McDonald’s across the country, but McDonald’s corporate has no problem forcing (and I mean REQUIRING) the store owners to only use only certain software or certain food processing machines (i.e. they have to buy a special machine to do McRibs, but they only use that machine 6 weeks a year).