Archive for July, 2011

FairPoint needs to charge reasonable prices

I just got a postcard in the mail from FairPoint Communications, Inc. trying to sway me off my cable modem and onto one of their FAST Dedicated Connection plans.  Their basic price is $49.99 for 15Mbps download/2Mbps upload service (of course, with no guarantee on speed or service availability).  OK, not terrible, but I want a static IP address.  My cable provider already gives me a pseudo-static IP address since my address only changes if I change my equipment.  So I call FairPoint and ask how much extra is it for a static IP address?  The gentleman on the phone asks what speed I wanted?  I questioned why would that matter – an IP address has nothing to do with the speed of data running over that address.  Anyway, for the basic service, a static IP address costs an additional $30 per month! Really???  That’s 60% of the cost of the basic service itself!?!  I have been contacting FairPoint several times over the years to see if they might offer something reasonable, but so far, they haven’t done anything to make me want to become a customer!

UK Servers – World Class[less] Hosting Services

I needed to report a problem with a web site on IP address 94.229.73.157, so I did a WHOIS lookup and got the following:

person:         David Howes
address:        UK Dedicated Servers Ltd
address:        61 Somers Road Industrial Estate
address:        Rugby
address:        Warwickshire
address:        CV22 7DG
mnt-by:         UKSERVERS-MNT
abuse-mailbox:  abuse@ukservers.com
phone:          +44 (0)870 067 2522
nic-hdl:        DH1778-RIPE
source:         RIPE # Filtered
remarks:        For Abuse Please Email: abuse@ukservers.com

It shows an abuse email address of  ‘abuse@ukservers.com’, so I send my email to that address describing the problem.  This is what I get back:

Hello,

Thanks for submitting your abuse complaint, we take all abuse on our network very seriously.

In order that your complaint can be processed as quickly as possible and reaches the end user on our network please re-submit your complaint using the form below:

http://control.ukservers.com/abuse.php

Regards
UK Dedicated Servers Limited

Why do I even try?!?!