Archive for category Internet Service Provders

Public Domain Registry doesn’t make sense!

I just ran across a web site that is being used to push fake Adobe Flash Player:

Fake Adobe Flash Player update

Fake Adobe Flash Player update

http://www.stupidityexposed.com/wp-admin/post-new.php

I checked the domain’s registration and saw that it was just registered that day, so I attempted to contact the registrar for the domain:

Public Domain Registry's contact email address

There is was, big as life: abuse-contact@publicdomainregistry.com

Now WHY would you list an abuse email address if you’re not going to accept abuse complaints sent to that email address?!?!

Public Domain Registry's lame response

Someone goes to the trouble of looking up the domain registration, and uses the abuse contact provided to send an email to alert the registrar of a problem, and they can’t accept the email!!  Instead, they send you back an email stating that you need to use some web form to file the complaint instead?!?!?

I’m so tired of Internet Service Providers who are so afraid of their own shadows that they won’t use email to perform the normal operations of a responsible ISP!!  Most ISPs understand that there’s a reason for standardized email addresses (abuse, hostmaster, postmaster, etc), but some ISPs think they’re above the rules and that it’s better to waste people’s time than to just do their jobs!

Network Solutions needs some help sending emails?!?!

I just got an auto-reply from Network Solutions’ abuse department.  You know Network Solutions – they were one of the first primary domain registrars, so you’d think they were old pros on the Internet, wouldn’t you?  Then why can’t they send an email with images that displays reasonably in any and all current mail programs?  Here is how the email message looks in Thunderbird:

EmailFromNetworkSolutionsAbuseDept

 

I don’t have problems with other people that send messages with images in them, so WTF?!?!

 

GoDaddy doesn’t take phishing complaints very seriously!

I don’t know what GoDaddy’s “security / abuse” department does, but apparently illegal activities (i.e. phishing sites) are not very high on their priority list!

This has happened several times in the last 2 weeks.  I’ve submitted several URLs to them that are hosting a few phishing sites.  The sites are hosted on GoDaddy’s servers.  Some of the domains were very recently registered with GoDaddy.  They take several days before they come back to me and say something like this:

GoDaddyLameResponse

REALLY?!?!?!?  “As quickly as possible”????  I don’t think so!

Meanwhile, the phishing sites are still up and the phishing pages (there are at least 8 on just 1 site!) are still collecting information from (new) victims of identity theft!!  If the [phishing] content has ALREADY BEEN IDENTIFIED AND REPORTED, why does it take so long to take it down?!?!?

GoDaddyPhishingSiteSmallIt wasn’t until I called GoDaddy’s “Support” team and threw a hissy fit that the agent asked me to email the URL directly to him (instead of ‘abuse@godaddy.com’).  He accepted my email, forwarded it to his boss, and the site was down 2 or 3 hours later.

But, THAT’S NOT HOW IT’S SUPPOSED TO WORK!!!

Tags: ,

GoDaddy Abuse Dept ignores phishing complaints!

I sent a few complaints to ‘abuse@godaddy.com’ about web sites they’re hosting that have been hacked and are now hosting phishing sites.  Here’s what I get back:

GoDaddy's response to phishing complaints sent to the abuse mailbox

This clearly shows that GoDaddy’s Abuse Department does not want to (and will not) deal with phishing complaints!  It means nothing that every other responsible ISP in the world accepts phishing complaints at their ‘abuse@’ mailbox, but for some reason, GoDaddy thinks their method is better.

To top it all off, they INSIST that the complaint be resent to the ‘phishing@godaddy.com’ email address – that THEY WILL NOT forward the message themselves!!  This means that the phishing site remains operational while GoDaddy was perfectly capable (but perfectly unwilling) to shut down the phishing site while they’re waiting for you to forward the original complaint to their “Phishing Department” instead!!!

And who knows how many people become victims of these phishing sites while GoDaddy leaves the page up when they could have shut it down hours sooner?!?!

At XO Communications “Your Opinion Matters!”?!?

These people make me laugh!  I don’t have time to go into WHY I was trying to contact XO Communication’s support people – it’s a whole nother story.  What gets me is how their support web page touts “Your Opinion Matters!” and offers a link so you can send them your “opinion”.

I was at this web page:

The page proudly boasts this:

Your Opinion Matters!

Yet, the link for “Customer Feedback Form” doesn’t work!  Why??  Well, here’s the HTML for that part of the page:

Oops!

Hmmm… I don’t think my name server is going to be able to resolve the hostname “ektronxostaging”!!  I guess customers’ opinions don’t matter that much after all??

To be fair, when I finally got through to a live person (THE SECOND TIME), she was knowledgeable and helpful!  I should have gotten her name!!

 

Beware of Bell Domains!

I just received a (spam) email from info@automaticdomains.com telling me that they were offering a variation to a domain name for sale and that “it would make an excellent addition to your existing” [collection of domains].  When I tried to reply to the email, I received the following response:

This email address is not monitored. Please contact us at info@belldomains.com.

(I hope someone is scraping these email addresses?!?   :o)

First of all, they don’t even own the domain name they were trying to sell me (no one does!):

D:\>whois RECYCLETOTHERESCUE.COM
[whois.internic.net]

Whois Server Version 2.0

Domain names in the .com and .net domains can now be registered
with many different competing registrars. Go to http://www.internic.net
for detailed information.

No match for "RECYCLETOTHERESCUE.COM".
>>> Last update of whois database: Thu, 08 Mar 2012 14:11:52 UTC <<<

Anyway, if I click on the link in the email, I’m taken to the belldomains.com web site.  When I went to their main page, it asks “Did you receive an email from us? Enter the domain below to see if the domain name is still available.” and prompts me for a domain name.  I entered a domain that I knew didn’t exist (like “belldomainssucksbigtime.com”) and I got this interesting response

I get a kick out of how it says “It is listed as a premium domain name and is expected to sell quickly.“!!   :o)

It probably doesn’t reflect too well on the “Domain Name Owners Association (DNOA)” that Bell Domains claims to be a certified seller either.

 

Yahoo! Refuses Customer Support

Yahoo! is no longer offering it’s users any form of support.  In an attempt to send an email to a Yahoo! customer, I received a message stating that my email was blocked for policy reasons.  When I forwarded that email to Customer Support, indicating that they were erroneously blocking my email, and I got this response:

Notice that it concludes with “Thank you for reaching out to us.  We look forward to helping you!”.  Yeah, right!   I went to the Yahoo! hompage, looked for the HELP link at the bottom of the page, searched for appropriate “support topic”, and when I couldn’t find it, I clicked on the “Still Need Help?  Contact Customer Care” button, and THIS is what I get:

“ATTENTION: Yahoo! no longer provides technical assistance for this issue.”  REALLY?!?!  You should have stopped at “Yahoo! no longer provides technical assistance”!!  Who do they think they are – Google?!?  :o)

Domain Registry Of America stikes again (and PROVES their stupidity!)

Domain Registry Of America is back, this time to TO PROVE how stupid they are!  After my previous post about DROA, I changed the mailing address for all my domains’ WHOIS records to include a line reading “DOMAIN REGISTRY OF AMERICA SUCKS!!”.  Look what I got in the mail today:

Simple proof that they are using WHOIS records for their own marketing purposes, a use that is (supposed to be) forbidden by their accreditation agreement(s) with ICANN.

Here’s a close up of the address label:

:o)

Verizon Adds $2 Charge For Paying Your Bill Online

OK, I stole the title from Slashdot, but the story bears repeating.  You can see the rest of their story here.Verizon Adds $2 Charge For Paying Your Bill Online

Really, is there NOTHING Verizon won’t do to try to steal more money from their customers?!?  They’re as bad as Bank of America who, last month, CHARGED ME to make a cash deposit!!

Spamcop allows BestBuy to spam!

I am SO tired of Spamcop giving preferential treatment to some spammers, giving them a complete pass on spam complaints!  Here is a excerpt of the processing of an email I cannot get BestBuy to stop sending:

Not only does Spamcop refuse to send spam complaints to “abuse@exacttarget.com” (an email marketing company that BestBuy uses to manage their mailing) with no explanation whatsoever, but Spamcop refuses to report spam complaints for any sites that are hosted by Akamai.  They have this bogus message “Cannot resolve http://www.<something>.com/”, when clearly they can or they wouldn’t know that the site was hosted by Akamai in the first place!?!?!

Considering that Spamcop is owned by Cisco, I think the quality coming out of Spamcop certainly reflects on the priorities that Cisco puts on network abuses like spam?