I almost fell out of my chair yesterday when I was talking to someone at Verisign.  They were supposed to be authenticating my company’s identity for a Code Signing Certificate.

I called Verisign support to see why I hadn’t heard from them yet (they were supposed to call me days before).  They said they called the day before, but the phone just rang and rang.  I asked “What number did you call?”, and they gave me a phone number I haven’t had for over 10 years!  When I asked them where they got that number, they said “Dun & Bradstreet”!  I HAD TO LAUGH!!  Here is Verisign trying to verify that I am who I say I am, and they’re relying on information from a known information fabricator?!?  That’s just ridiculous!!!

Here is the disclaimer right from Dun & Bradstreet’s own site:

D&B does not warrant the accuracy, completeness or timeliness of any of the data and/or programs (Information) available at this D&B Site. The Information is provided as is without warranty of any kind, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title or non-infringement.

I asked why they didn’t open up Google or Yahoo!, type in my company’s name, and go to the first entry’s web site and find a phone number?  They said they don’t use Google; they only use “reliable online directories”!

It’s been a LONG TIME since I’ve heard someone seriously  use the term “reliable” in the same sentence as “Dun & Bradstreet”!!