Archive for category 800-Pound Gorillas

Does this make any sense Amazon?!?

I tried to buy some winter wiper blades on Amazon.com this morning, but they wouldn’t let me.  No, really, I tried and I tried, but they just won’t sell me the second wiper blade!!

I guess there are some products that are classified as “Add-on items”?  Apparently, even though one wiper blade from the product page can be bought as usual with Amazon Prime, etc., another wiper blade on the same product page is classified as an “Add-on item” and can only be purchased once I spend $25 or more on an order.

 

They don’t even give me the opportunity to simply pay the shipping costs and bypass this stupid “Add-on item” policy.  Not very helpful Amazon!!

WEB.COM deletes incoming emails without reading them

We already know that Domains@WEB.COM has a spam filter on a mailbox that is intended to be used to report spam, phishing, malware, and other abuses that may be occurring on their networks and servers.  Kind of makes the Domains@WEB.COM email address worthless!?

It turns out that even when we think the mail just might get through, it doesn’t.  I just received this bounce message indicating “Your message … was deleted without being read.”:

Nice job WEB.COM!!!

Why are many (not all) Human Resources departments so RUDE?!?!?

What is up with Human Resources departments in companies these days?!?!?  Why do they feel they have no obligation to respond to job applicants (let alone even acknowledge them)???

I must have applied for at least 2 dozen positions over the last several months.  If I received acknowledgements / responses from 5 of them, that would be a lot!  Big companies… little companies… all companies…  Don’t they realize people are waiting on them??  Don’t they realize how RUDE they are by not interacting with their applicants and just leaving us hanging??

Furthermore, they refuse to make their contact information available – not on their web site – not in their “auto-acknowledge” (the few that had them) – NOWHERE!

Even ADP – a HUGE accounting company with recruiting as part of their web site – won’t offer up a phone number, even though their web page footer indicates a number should be present:

The footer says “If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.”, BUT THERE IS NO NUMBER BELOW!!!!

I don’t get it!?!  How is this game supposed to work???

Why won’t Facebook let us report bogus profiles/contests?!?!

I ran across a fake Southwest Airlines Facebook profile today promising to give away all-inclusive vacation packages to 30 entrants:

SouthwestScam

(note how the profile name has a period after the first word: “Southwest. Airlines” – that’s how they make it look like Southwest’s own profile page as much as possible)

I hate to see my friends taken in by these fake contests.  I don’t know the exact angle for these scams – how do they benefit from creating fake contests except to get many Facebook accounts to “Follow” their fake account?!?

Like a good Facebook citizen, I want to report the fake profile to Facebook so they can review it, determine that it’s fake, and then take it down.  Hmmm… how do we do that?  Oh, I know.  Click on the profile’s page, pull down the “…” option menu, and click on “Report Page”:

SouthwestScamReportButton

Once I click on Report Page, I’m given several options, including the obvious: “It’s a scam”

SouthwestScam1

Click on Continue, and I get another list of options:

SouthwestScam2

Two options: “Block Southwest. Airlines” and “Hide all from Southwest. Airlines”.  WHAT?!?!  Where is “Report to Facebook for review”???

Facebook: Why have you REMOVED the most obvious and most useful option for people to report scams to you???  Instead of letting you review the post or profile directly, you simply want users to stick our heads in the sand and hope the problem goes away.  Who gives a shit about our friends and others that might fall victim to this scam, right??

ABSOLUTELY LAME FACEBOOK!!!

 

Microsoft breaks Office 365 mail server and blames the client!

I use Thunderbird as my email client for several accounts, including an employer’s Office 365 account.  I organize my emails in folders, and have been doing so for years.  My last Thunderbird update was 11 days ago.

Yesterday, when I opened my Thunderbird client, the folder list for the Office 365 account disappeared and only showed “Inbox” and “Trash”.  My other IMAP accounts all work fine.  I closed and reopened Thunderbird several times hoping it was just a temporary glitch, but to no avail.

I went to Office 365’s web site today.  Of course, there’s no way to contact Microsoft about an issue, so I have to go to the Microsoft Office 365 Community and hope that other users might have an answer?

It turns out I’m not the only one seeing this problem.  It also turns out that someone from Microsoft is claiming that the Thunderbird client is not supported by Office 365.  He also claimed the problem is in the client.

Funny, but the client didn’t change from Wednesday to Thursday.  What else could have changed?  The IMAP server provided by Microsoft?  Probably… yeah, let’s go with that.

Lame response from Microsoft

Lame response from Microsoft

Lame response if you ask me!  Sounds like Microsoft is trying to force customers to use Microsoft software instead!?

Sprint (and others) fail to honor CTIA Commitment

On December 12, 2013, AT&T, Sprint, T-Mobile, U.S. Cellular, and Verizon Wireless committed to adopt a set of principles to allow consumers that OWN their smartphones to unlock the phones, allowing the consumers to sell their phones (to offset the cost of an upgraded phone?) or switch to other carriers while being able to keep their existing phone.  You can read the “Carrier Unlocking Voluntary Commitment” letter here:

Carrier Unlocking Voluntary Commitment

Sounds nice in theory.  Not so easy in practice.  I called Sprint today asking about unlocking the iPhones currently on our account so they can be sold to help pay for new phones.  At first they were reluctant to even acknowledge that phones could be unlocked.  I asked them about their “unlock” policy which is published here:

Sprint\’s Unlock Policy

Once I pressed them, they acknowledged that the 2 active iPhones on the account did satisfy the conditions under which Sprint would provide the MSL (Master Subsidy Lock) Code and they gave me the codes for the 2 phones.  (It’s still not clear how I use the MSL?)

After I hung up the phone, I was reminded that we had a 3rd iPhone on the account that has since been upgraded already, so I called Sprint back and told them I’d like the MSL for the 3rd phone.  The customer service rep immediately tried to tell me that they don’t give out iPhone unlock codes.  Oh, really?!?  I informed him I just received MSL codes for 2 of my phones, and just wanted the code for the 3rd phone.  He put me on hold… (they’re good at that!)  When he came back,  he conceded that I was allowed to have the MSL code but had to track down which phone it was for.  He put me on hold again.  When I was taken off hold, the rep on the other end was someone else (a supervisor?) who proceeded to tell me “We don’t normally give out the MSL codes, but since you’ve already gotten 2 of yours, we’ll give you the third”.  I said “Excuse me!  Don’t make it sound like you’re doing me any favors!  Sprint’s own policy spells out under what circumstances we can unlock our phones, and our iPhones satisfy all your requirements for unlocking.  So why are you making it sound like you’re going to do me a favor?!?”.  He said “I’ll provide you with the code”.  I said “OK, but don’t make it sound like you’re doing me a favor!”.  He did give me the code, but he certainly didn’t want to make it easy!!  Why should a customer have to fight with “Customer Service” to get the service they deserve????

There seem to be conflicting stories about how iPhones get unlocked and what you can do with them once they are unlocked?!?  Half the articles state how the carrier (Sprint in this case) must submit the request to Apple directly, and then Apple will unlock the iPhone somehow.  If you ask Sprint, all you need is the MSL – you provide that code to the “new” carrier and they port the phone to their own network.

I’m still not clear how it’s supposed to work, but I know I got plenty of pushback from Sprint just for asking for my 3 iPhones’ unlock codes!!

Apparently, Verizon Wireless does not acknowledge the CTIA Carrier Unlocking Voluntary Commitment, at least not yet.  A Verizon Wireless customer told me that he contacted Verizon Wireless to ask about getting his iPhone unlocked, and while they were pleasant on the phone, the customer service rep was unable to find any reference to customers being able to have their phones unlocked, even after asking around to several departments.

Want your phone unlocked??  Good luck!!

At XO Communications “Your Opinion Matters!”?!?

These people make me laugh!  I don’t have time to go into WHY I was trying to contact XO Communication’s support people – it’s a whole nother story.  What gets me is how their support web page touts “Your Opinion Matters!” and offers a link so you can send them your “opinion”.

I was at this web page:

The page proudly boasts this:

Your Opinion Matters!

Yet, the link for “Customer Feedback Form” doesn’t work!  Why??  Well, here’s the HTML for that part of the page:

Oops!

Hmmm… I don’t think my name server is going to be able to resolve the hostname “ektronxostaging”!!  I guess customers’ opinions don’t matter that much after all??

To be fair, when I finally got through to a live person (THE SECOND TIME), she was knowledgeable and helpful!  I should have gotten her name!!

 

Java is going to make us throw away our devices??

I recently updated Java on my Windows machine.  Probably won’t be happening very many more times.  Now when I connect to my (old) webcam or web addressable UPS, I get the following threat from Java:

 

Java threat

Really?  “Running unsigned applications like this will be blocked in a future release”?!?  Who are you to FORCE me to have “signed applications” on all my devices?  How am I supposed to get my old webcam upgraded to have signed apps?  Who’s going to convince my UPS manufacturer that they have to hire some engineer to sign their apps??  Until you can promise me that all my current equipment (that I trust with unsigned apps) will get signed apps before you assert your mandatory block of said apps, stop threatening me!!

 

Verizon Adds $2 Charge For Paying Your Bill Online

OK, I stole the title from Slashdot, but the story bears repeating.  You can see the rest of their story here.Verizon Adds $2 Charge For Paying Your Bill Online

Really, is there NOTHING Verizon won’t do to try to steal more money from their customers?!?  They’re as bad as Bank of America who, last month, CHARGED ME to make a cash deposit!!

Spamcop allows BestBuy to spam!

I am SO tired of Spamcop giving preferential treatment to some spammers, giving them a complete pass on spam complaints!  Here is a excerpt of the processing of an email I cannot get BestBuy to stop sending:

Not only does Spamcop refuse to send spam complaints to “abuse@exacttarget.com” (an email marketing company that BestBuy uses to manage their mailing) with no explanation whatsoever, but Spamcop refuses to report spam complaints for any sites that are hosted by Akamai.  They have this bogus message “Cannot resolve http://www.<something>.com/”, when clearly they can or they wouldn’t know that the site was hosted by Akamai in the first place!?!?!

Considering that Spamcop is owned by Cisco, I think the quality coming out of Spamcop certainly reflects on the priorities that Cisco puts on network abuses like spam?