DoNotCall.GOV offers LAME reasons for their ineffectiveness!

I was just on the DONOTCALL.GOV web site today (yes, I got another call from Bridget or Rachael from Cardmember Services), and while poking around, I came across this:

DoNotCallLameAnswers

If these aren’t the lamest excuses for why they can’t get things done, I don’t know what are!!  There is nothing preventing the government from REQUIRING that phone companies provide ONLY ACCURATE CALLERID INFORMATION!  There’s nothing that says people have to be allowed to LIE in their CallerID information!  Sure, some people need to be able to BLOCK their CalledID for legal (safety) reasons, but then it’s BLOCKED – the recipient can see that and decide to answer the phone or not.  There’s no reason why the data provided via CallerID should be spoofable or set by the “customer”.

Without valid CalledID information on the phone, the DONOTCALL.GOV web site is NOTHING MORE THAN AN EXPENSIVE JOKE that the American citizens are wasting millions of dollars on!!!!

 

 

Microsoft breaks Office 365 mail server and blames the client!

I use Thunderbird as my email client for several accounts, including an employer’s Office 365 account.  I organize my emails in folders, and have been doing so for years.  My last Thunderbird update was 11 days ago.

Yesterday, when I opened my Thunderbird client, the folder list for the Office 365 account disappeared and only showed “Inbox” and “Trash”.  My other IMAP accounts all work fine.  I closed and reopened Thunderbird several times hoping it was just a temporary glitch, but to no avail.

I went to Office 365’s web site today.  Of course, there’s no way to contact Microsoft about an issue, so I have to go to the Microsoft Office 365 Community and hope that other users might have an answer?

It turns out I’m not the only one seeing this problem.  It also turns out that someone from Microsoft is claiming that the Thunderbird client is not supported by Office 365.  He also claimed the problem is in the client.

Funny, but the client didn’t change from Wednesday to Thursday.  What else could have changed?  The IMAP server provided by Microsoft?  Probably… yeah, let’s go with that.

Lame response from Microsoft

Lame response from Microsoft

Lame response if you ask me!  Sounds like Microsoft is trying to force customers to use Microsoft software instead!?

Network Solutions needs some help sending emails?!?!

I just got an auto-reply from Network Solutions’ abuse department.  You know Network Solutions – they were one of the first primary domain registrars, so you’d think they were old pros on the Internet, wouldn’t you?  Then why can’t they send an email with images that displays reasonably in any and all current mail programs?  Here is how the email message looks in Thunderbird:

EmailFromNetworkSolutionsAbuseDept

 

I don’t have problems with other people that send messages with images in them, so WTF?!?!

 

GoDaddy doesn’t take phishing complaints very seriously!

I don’t know what GoDaddy’s “security / abuse” department does, but apparently illegal activities (i.e. phishing sites) are not very high on their priority list!

This has happened several times in the last 2 weeks.  I’ve submitted several URLs to them that are hosting a few phishing sites.  The sites are hosted on GoDaddy’s servers.  Some of the domains were very recently registered with GoDaddy.  They take several days before they come back to me and say something like this:

GoDaddyLameResponse

REALLY?!?!?!?  “As quickly as possible”????  I don’t think so!

Meanwhile, the phishing sites are still up and the phishing pages (there are at least 8 on just 1 site!) are still collecting information from (new) victims of identity theft!!  If the [phishing] content has ALREADY BEEN IDENTIFIED AND REPORTED, why does it take so long to take it down?!?!?

GoDaddyPhishingSiteSmallIt wasn’t until I called GoDaddy’s “Support” team and threw a hissy fit that the agent asked me to email the URL directly to him (instead of ‘abuse@godaddy.com’).  He accepted my email, forwarded it to his boss, and the site was down 2 or 3 hours later.

But, THAT’S NOT HOW IT’S SUPPOSED TO WORK!!!

Tags: ,

GoDaddy Abuse Dept ignores phishing complaints!

I sent a few complaints to ‘abuse@godaddy.com’ about web sites they’re hosting that have been hacked and are now hosting phishing sites.  Here’s what I get back:

GoDaddy's response to phishing complaints sent to the abuse mailbox

This clearly shows that GoDaddy’s Abuse Department does not want to (and will not) deal with phishing complaints!  It means nothing that every other responsible ISP in the world accepts phishing complaints at their ‘abuse@’ mailbox, but for some reason, GoDaddy thinks their method is better.

To top it all off, they INSIST that the complaint be resent to the ‘phishing@godaddy.com’ email address – that THEY WILL NOT forward the message themselves!!  This means that the phishing site remains operational while GoDaddy was perfectly capable (but perfectly unwilling) to shut down the phishing site while they’re waiting for you to forward the original complaint to their “Phishing Department” instead!!!

And who knows how many people become victims of these phishing sites while GoDaddy leaves the page up when they could have shut it down hours sooner?!?!

Stupid hackers in the Ukraine

What do these people think?  I’m gonna let them hack me?  Here’s the first few log entries (out of over 1400 right now) showing some idiot in the Ukraine who is trying to hack THIS BLOG!?!?

www.stupidityexposed.com 178.137.84.60 – – [05/Jul/2014:09:46:15 +0000] “POST http://stupidityexposed.com/wp-login.php HTTP/1.1” 200 3146
www.stupidityexposed.com 178.137.84.60 – – [05/Jul/2014:09:46:17 +0000] “POST http://stupidityexposed.com/wp-login.php HTTP/1.1” 200 3146
www.stupidityexposed.com 178.137.84.60 – – [05/Jul/2014:09:46:18 +0000] “POST http://stupidityexposed.com/wp-login.php HTTP/1.1” 200 3146
www.stupidityexposed.com 178.137.84.60 – – [05/Jul/2014:09:46:20 +0000] “POST http://stupidityexposed.com/wp-login.php HTTP/1.1” 200 3146
www.stupidityexposed.com 178.137.84.60 – – [05/Jul/2014:09:46:22 +0000] “POST http://stupidityexposed.com/wp-login.php HTTP/1.1” 200 3146
www.stupidityexposed.com 178.137.84.60 – – [05/Jul/2014:09:46:24 +0000] “POST http://stupidityexposed.com/wp-login.php HTTP/1.1” 200 3146
www.stupidityexposed.com 178.137.84.60 – – [05/Jul/2014:09:46:25 +0000] “POST http://stupidityexposed.com/wp-login.php HTTP/1.1” 200 3146
www.stupidityexposed.com 178.137.84.60 – – [05/Jul/2014:09:46:27 +0000] “POST http://stupidityexposed.com/wp-login.php HTTP/1.1” 200 3146
www.stupidityexposed.com 178.137.84.60 – – [05/Jul/2014:09:46:29 +0000] “POST http://stupidityexposed.com/wp-login.php HTTP/1.1” 200 3146
www.stupidityexposed.com 178.137.84.60 – – [05/Jul/2014:09:46:31 +0000] “POST http://stupidityexposed.com/wp-login.php HTTP/1.1” 200 3146
www.stupidityexposed.com 178.137.84.60 – – [05/Jul/2014:09:46:32 +0000] “POST http://stupidityexposed.com/wp-login.php HTTP/1.1” 200 3146
www.stupidityexposed.com 178.137.84.60 – – [05/Jul/2014:09:46:34 +0000] “POST http://stupidityexposed.com/wp-login.php HTTP/1.1” 200 3146
www.stupidityexposed.com 178.137.84.60 – – [05/Jul/2014:09:46:36 +0000] “POST http://stupidityexposed.com/wp-login.php HTTP/1.1” 200 3146
www.stupidityexposed.com 178.137.84.60 – – [05/Jul/2014:09:46:38 +0000] “POST http://stupidityexposed.com/wp-login.php HTTP/1.1” 200 3146
www.stupidityexposed.com 178.137.84.60 – – [05/Jul/2014:09:46:40 +0000] “POST http://stupidityexposed.com/wp-login.php HTTP/1.1” 200 3146
www.stupidityexposed.com 178.137.84.60 – – [05/Jul/2014:09:46:41 +0000] “POST http://stupidityexposed.com/wp-login.php HTTP/1.1” 200 3146
www.stupidityexposed.com 178.137.84.60 – – [05/Jul/2014:09:46:43 +0000] “POST http://stupidityexposed.com/wp-login.php HTTP/1.1” 200 3146
www.stupidityexposed.com 178.137.84.60 – – [05/Jul/2014:09:46:45 +0000] “POST http://stupidityexposed.com/wp-login.php HTTP/1.1” 200 3146
www.stupidityexposed.com 178.137.84.60 – – [05/Jul/2014:09:46:53 +0000] “POST http://stupidityexposed.com/wp-login.php HTTP/1.1” 200 3146
www.stupidityexposed.com 178.137.84.60 – – [05/Jul/2014:09:46:55 +0000] “POST http://stupidityexposed.com/wp-login.php HTTP/1.1” 200 3146
www.stupidityexposed.com 178.137.84.60 – – [05/Jul/2014:09:47:00 +0000] “POST http://stupidityexposed.com/wp-login.php HTTP/1.1” 200 3146
www.stupidityexposed.com 178.137.84.60 – – [05/Jul/2014:09:47:01 +0000] “POST http://stupidityexposed.com/wp-login.php HTTP/1.1” 200 3146
www.stupidityexposed.com 178.137.84.60 – – [05/Jul/2014:09:47:03 +0000] “POST http://stupidityexposed.com/wp-login.php HTTP/1.1” 200 3146

Hey idiot – GET A LIFE!!!

 

Sprint (and others) fail to honor CTIA Commitment

On December 12, 2013, AT&T, Sprint, T-Mobile, U.S. Cellular, and Verizon Wireless committed to adopt a set of principles to allow consumers that OWN their smartphones to unlock the phones, allowing the consumers to sell their phones (to offset the cost of an upgraded phone?) or switch to other carriers while being able to keep their existing phone.  You can read the “Carrier Unlocking Voluntary Commitment” letter here:

Carrier Unlocking Voluntary Commitment

Sounds nice in theory.  Not so easy in practice.  I called Sprint today asking about unlocking the iPhones currently on our account so they can be sold to help pay for new phones.  At first they were reluctant to even acknowledge that phones could be unlocked.  I asked them about their “unlock” policy which is published here:

Sprint\’s Unlock Policy

Once I pressed them, they acknowledged that the 2 active iPhones on the account did satisfy the conditions under which Sprint would provide the MSL (Master Subsidy Lock) Code and they gave me the codes for the 2 phones.  (It’s still not clear how I use the MSL?)

After I hung up the phone, I was reminded that we had a 3rd iPhone on the account that has since been upgraded already, so I called Sprint back and told them I’d like the MSL for the 3rd phone.  The customer service rep immediately tried to tell me that they don’t give out iPhone unlock codes.  Oh, really?!?  I informed him I just received MSL codes for 2 of my phones, and just wanted the code for the 3rd phone.  He put me on hold… (they’re good at that!)  When he came back,  he conceded that I was allowed to have the MSL code but had to track down which phone it was for.  He put me on hold again.  When I was taken off hold, the rep on the other end was someone else (a supervisor?) who proceeded to tell me “We don’t normally give out the MSL codes, but since you’ve already gotten 2 of yours, we’ll give you the third”.  I said “Excuse me!  Don’t make it sound like you’re doing me any favors!  Sprint’s own policy spells out under what circumstances we can unlock our phones, and our iPhones satisfy all your requirements for unlocking.  So why are you making it sound like you’re going to do me a favor?!?”.  He said “I’ll provide you with the code”.  I said “OK, but don’t make it sound like you’re doing me a favor!”.  He did give me the code, but he certainly didn’t want to make it easy!!  Why should a customer have to fight with “Customer Service” to get the service they deserve????

There seem to be conflicting stories about how iPhones get unlocked and what you can do with them once they are unlocked?!?  Half the articles state how the carrier (Sprint in this case) must submit the request to Apple directly, and then Apple will unlock the iPhone somehow.  If you ask Sprint, all you need is the MSL – you provide that code to the “new” carrier and they port the phone to their own network.

I’m still not clear how it’s supposed to work, but I know I got plenty of pushback from Sprint just for asking for my 3 iPhones’ unlock codes!!

Apparently, Verizon Wireless does not acknowledge the CTIA Carrier Unlocking Voluntary Commitment, at least not yet.  A Verizon Wireless customer told me that he contacted Verizon Wireless to ask about getting his iPhone unlocked, and while they were pleasant on the phone, the customer service rep was unable to find any reference to customers being able to have their phones unlocked, even after asking around to several departments.

Want your phone unlocked??  Good luck!!

At XO Communications “Your Opinion Matters!”?!?

These people make me laugh!  I don’t have time to go into WHY I was trying to contact XO Communication’s support people – it’s a whole nother story.  What gets me is how their support web page touts “Your Opinion Matters!” and offers a link so you can send them your “opinion”.

I was at this web page:

The page proudly boasts this:

Your Opinion Matters!

Yet, the link for “Customer Feedback Form” doesn’t work!  Why??  Well, here’s the HTML for that part of the page:

Oops!

Hmmm… I don’t think my name server is going to be able to resolve the hostname “ektronxostaging”!!  I guess customers’ opinions don’t matter that much after all??

To be fair, when I finally got through to a live person (THE SECOND TIME), she was knowledgeable and helpful!  I should have gotten her name!!

 

Java is going to make us throw away our devices??

I recently updated Java on my Windows machine.  Probably won’t be happening very many more times.  Now when I connect to my (old) webcam or web addressable UPS, I get the following threat from Java:

 

Java threat

Really?  “Running unsigned applications like this will be blocked in a future release”?!?  Who are you to FORCE me to have “signed applications” on all my devices?  How am I supposed to get my old webcam upgraded to have signed apps?  Who’s going to convince my UPS manufacturer that they have to hire some engineer to sign their apps??  Until you can promise me that all my current equipment (that I trust with unsigned apps) will get signed apps before you assert your mandatory block of said apps, stop threatening me!!

 

Printers that force you to use “genuine” ink cartridges!?!

Another pet peeve of mine – printer manufacturers that make printers that will only accept their OVERPRICED “genuine” ink cartridges.  I have an Epson Artisan 837 printer.  It’s a nice printer.  I had the Epson Artisan 800 before this, and it worked well.  I was able to buy cheap cloned ink for that printer, and while it whined every now and then about the ink cartridges not being genuine, it used them and they worked well for the most part.

It’s bad enough that this error has to pop up in the middle of printing a document that is ALL BLACK AND WHITE, so it shouldn’t need any MAGENTA ink:

Replace cartridge

Now, with the 837, it appears Epson decided to get a lot more strict about the ink cartridges they accept?!?  I put in one of the clone ink cartridges, and I get the following message:

Unrecognized

I picked Epson because their ink cartridges are not nearly as expensive as HP and others, but to simply reject clone ink because they want to sell their own is stupid.  Now I have to run off to Staples to buy some magenta ink just so I can finish printing my black and white document!